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  • Outstanding Tire Replacement Service

    At Club 6544, the Service Manager for Tire & Battery, did an outstanding job in resolving an inventory misclassification of the tires I purchased. He noticed right away the markings on one of the tires did not match the sticker label that was attached to the tire. He took immediate action with inventory control, and had a replacement tire sent the next workday from another site. He personally changed out my old tires the next day, and ensured that I was happy with the results. I do not think in this busy environment that many other people would of took the extra steps to make their... More...
    (Repair Services)
    dkendall41's Picture   dkendall41    1 Comments   Comments
  • Great & Honest Service

    Hello to all potential renewal Sam club members My wife & I are Sams Club member about to expire in December 2016. We were on the fence about rejoining just because of the fee and undecided if it was worth it for another year. Are most recent experience when were shopping is we purchased a dual shower head $49.95. I mistakenly left the shower head in shopping cart while loading it in the cart near closing . I called the store in Mechanicsburg Pa and got the Mgr on Duty (Heather). She was so nice on the phone and even went out to the parking lot and inside cart bin to see if... More...
    whileyerup's Picture   whileyerup    0 Comments   Comments
  • Columbus, OH Sam's Club 6307

    We wanted to give a huge thank you and recognize Chuck H. From the Columbus, OH Morse Road Sam's Club 6307. On the weekend of November 15/16, 2014 we purchased two new iPhones for holiday gifts. The problem was we did not want to activate the phones so we could keep them as a surprise a month later. Chuck H. Was very patient and helpful and worked with our cell phone provider to purchase the phones and keep them a secret from our unsuspecting kids. It was Chuck H's idea to come up with the way to purchase the phones and take them home while keeping the existing phones active.... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    DonCox's Picture   DonCox    0 Comments   Comments
  • Lost Sam's Club Card

    I would like to praise the work that Amber and Amie are doing at the Sam's Club Store in West Knoxville. I recently lost my Discover Card and called in to get another one. I was told that Sam's no longer was using Discover and I would need to apply for a Sam's MasterCard. I did this, but I never received the card. After much frustration, I went to the Sam's Club Store at 8435 Walbrook Dr., Store # 8256. It was there that I met Amber who was so pleasant and sincere. She made a few phone calls and got the matter fixed. She was so understanding and made a frustrating... More...
    (Credit Cards, Finance, Banks)
    SammerTHammer's Picture   SammerTHammer    0 Comments   Comments
  • Great job Danilo Moore!

    My car broke down near the Sam's Club parking lot. I walked over to the Sam's Club only to find Danilo Moore working in the Tire Center. I explained to him that my car battery was dead and my family was in the car, I asked if there was anything he could do for me. Danilo immediately picked up the jumper cables and walked a good distance to find my car. Danilo jump started my car and asked me to bring it to the shop so he can check the battery. After checking the battery, he informed me that the battery was dead. I purchased a new battery and was on my way home with my family... More...
    (Repair Services)
    Rsotelo's Picture   Rsotelo    0 Comments   Comments
  • customer service

    I was visiting in Cheyenne, WY and stopped to get gas. A nice feature not at every location. As I was pumping gas the noticed the man from inside came out to greet everyone. He wanted to know if he could help in anyway. He really put a smile on my face as well as others there. I asked his name, Darrin. Thank you for hiring such wonderful employees with such an eager need to please. More...
    scrapper's Picture   scrapper    2 Comments   Comments
  • membership card review

    We have been members in the past. We now live at West Shores Senior Living community. Three meals a day are part of the program. However there are times we have a need for some items. Mostly dried fruit. Would you consider a Super Senior membership at a reduces rate? This could have a minimum age of 70 or 80 and a limit on the amount of purchases a month. This could eliminate the loaning of a card to some one else.Thank you for your consideration. More...
    519595's Picture   519595    0 Comments   Comments
  • thanks for cashier helping me

    i was visiting my mom in springfield , missouri on march 24th, i wanted to shop at sams club on sunshine street. i wasnt a member because i am currently living out of the country and sams had some things that i wanted to purchase. i had seen on their web site that i could get a one day pass and pay a 10 percent up charge, so i went to sams on march 24th went to the customer service desk and asked to get the one day pass. the lady explained to me that sometimes they send those passes out to springfield residents as a special offer but i was welcome to browse their store, i mentioned... More...
    (Shopping, Chain Stores)
    surfer3's Picture   surfer3    0 Comments   Comments


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