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  • Blanket - SAMs club Abilene TX

    The photo department incident was handled very poor customer service. We ordered a blanket on 9/14/14. According to the SAMs Club employee, it will be ready in 2 weeks. 2 weeks Past, called and several attempts to pick Them up, per SAMs club, not ready yet. This blanket is suppose to be a gift for wedding anniversary. Finally, after 3 weeks, they gave us a number to call. So we called. According To the rep, no order under our name. The only thing that was said was, it was dropped. I was furious and spoke to the manager. According to the manager they ain't have any... More...
  • Horrible Customer Service

    I ordered two Dell mini notebooks for my kids from for Christmas, and the whole experience has been horrible. First, I placed the order on December 8 with I received an order confirmation for both laptops showing that Sam’s had charged me for both laptops. I tried several times to check my order status online, but only to the message that the order was in the initial stages. When I called Sam’s club, they told me that they had no way to check the status because DELL had not given them order numbers. Sam’s did not issue corresponding DELL... More...
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