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samsclub.com Complaint - Self check lines at Sams club
samsclub.com Complaint

samsclub.com Complaint

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Self check lines at Sams club


My local Sams club in Roseville, Ca got new self check lines. I was there shopping and went to check out and only had 3 items. One of those was a case of beer so I could not use the self check line. So they only had one other line open for flats and it was full with four other customers waiting with full carts. I asked if management could open another line. They said they could not as the self check lines require a person to be there at all times. So I ask why waste the money and time to have self check if customers like me cannot use them. What a waste to make someone wait in line for only three items. It seems like the store was much better equipped and more efficent without the self check lines. I will be taking all of my shopping to Costco from now on. At least there when they see the line building up they open more registers. The management at my local Sams club is clueless and these machines and policy I am sure will result in the loss of more customers. I am sure I am not the only one unhappy with this change. I cannot see why I cannot scan my beer there. They could make the machine accept the scan of your id to verify age since the CA drivers license are scanable, banks do it so why not sams also a employee is manning all of the machines at all time anyway.


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