samsclub.com Reviews and Complaints ^{All Reviews}

User comment:

As a frequent shopper to Sam's Club in Charlottesville, VA, I feel compelled to write. I saw a "feedback" card on my way out of the store when I was shopping today, so I picked one up, and instead of leaving it at the store, I thought it might be more useful to send it to your corporate offices. I shop in your store at least once a week, sometimes more often.

So, my first complaint is a half hearted one. On one hand, I LOVE that you have the wipes at the entrance to wipe down the carts. This is a HUGE issue for me, as I was diagnosed with pneumonia last winter, and I think it was from the germs on those nasty carts in other stores. While I love that you have the wipes at the entrance, it really irritates me that I have to have my merchandise taken out of my "clean" cart upon check out, and placed into someone else's germ laden cart. Seems counterproductive to me. So, I'm asking that you either stop this practice, or provide wipes at the registers so that I may clean the cart I'm having to change to! Not too much to ask, and I've mentioned this a couple of times to my club store, and got nowhere.

My second complaint is that once I get into the store and check out, I now have to wait in line to have someone "check" my receipt before I can leave the store. While I understand this practice, and really have no problem with it, I do mind having to wait in line to do so. Especially when I see 3 employees at the entrance, when really only 1 needs to be there, and only 1 at the exit when people are trying to leave. This seems like it's backwards. It's frustrating. My solution to this would be to have 2 people at the exit instead of the entrance, and keep the line moving faster. It's a small thing, but an irritant nonetheless. Makes more sense to me.

And my final complaint is that some (most) of the people at this store are not very friendly. They don't speak to you, or barely say hello when we check out. I worked retail. I understand their frustrations, but a simple acknowledgement of the customer would go far.

These are just a few of my frustrations. Not a big deal really, but it would make my experience at Sam's Club a whole lot more enjoyable, and I would not leave being frustrated saying I will never go back there.

I don't know what you do with this information, but at least I feel like I vented my frustration to someone who can hopefully do something about it.

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